BBB Top 10 Scams/Inquiries/Complaints for 2009

1/12/2010

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BBB of WESTERN MICHIGAN, INC

NEWS RELEASE

News Release #010210
Issued: 01-12-2010
Contact: Ken Vander Meeden
616-774-8236 or Email: bbbceo@iserv.net
www.bbb.org

2009 Top Ten
BBB Complaints
In Western Michigan

While total complaints were down 14% in 2009, here are the Top Ten Industry complaints:

1. Appliance Manufacturers

2. Mail Order/Catalog Companies

3. Manufacturers & General

4. Internet Shopping

5. Cell Phone Service

6. Auto Dealers – New

7. TV – Cable - Satellite (no surprise here – up 23%)

8. Internet Services

9. Auto Repair Service

10. Auto Dealers – Used

Check out the grade for over 25,000 regional companies at www.westernmichigan.bbb.org and Start With Trust!

2009 Top Ten
BBB Inquiries
In Western Michigan

Millions of consumers contact the BBB each year in our region. The “Top Ten” most inquired about industries in west Michigan were:

1. Multi-Level Selling Companies

2. Roofing Contractors

3. General Contractors

4. Auto Dealers – Used

5. Credit & Debt Counseling

6. Heating & Air Conditioning Companies

7. Mortgage Companies

8. Auto Dealers – New

9. Auto Repair Services

10. Window Installation & Sales

Visit www.westernmichigan.bbb.org to find our 25,000 reports and Start With Trust!

BBB Lists Top 10
National Scams and Rip-Offs
of 2009

1. Acai Supplements and Other “Free” Trial Offers

2. Stimulus/Government Grant Scams

3. Robocalls

4. Lottery/Sweepstakes Scams

5. Job Hunter Scams

6. Google Work from Home Scams

7. Mortgage Foreclosure Rescue/Debt Assistance

8. Mystery Shopping

9. Over-Payment Scams

10. Phishing emails/H1N1 spam

For detailed information on the above, refer to: www.bbb.org.

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